So how does it all work in practise?
Let us take scrap and waste as an example. A production manager asks two production team leaders to formulate a plan to reduce scrap and waste on their shifts.
Team Leader A has good abstract reasoning abilities. He is therefore able to identify the different components in the system that contribute to scrap and waste – the sub concepts – like operators, maintenance, training, skill level, motivation, machine efficiencies. Having identified the sub – concepts, he can do several things. Formulate what – if scenarios – what if I changed the mix of my team, what if I improved training, what if I checked the planned maintenance schedules. He can in his mind test out hypotheses. I think operators are inexperienced – let me check this out by doing a skills test on them. He can identify trends and patterns by for instance checking to see if scrap and waste is greater on certain shifts or machines. He can analyse production metrics on his shift and draw conclusions from them. He can formulate remedies in his mind.
Team Leader B has poor abstract reasoning abilities. As a concrete thinker he can only think of the problem in terms of the actual items that have to be scrapped or re – worked. He is unable to step back from the “physical touch” and feel of the problem and think about it in terms of concepts and sub – concepts and as a result is stuck at the “ground – level” or end effect of the problem which is defective parts. The only tools he has to deal with the problem are whatever experience he has for dealing with the same problem.