Module 4 Summary
In Module 4 we took a deep dive into EQ
1. We explained that we subscribe to the trait theory of emotional intelligence – that is to say, that emotional intelligence can be thought of as the behaviours that result from our personality traits.
2. We illustrated through various examples and case studies how EQ regulates behaviour and can “over – ride competencies”. In other words, even when people have the necessary job competencies or skills, they can “fall through the cracks” because personality traits win out at the end of the day in terms of how people apply their competencies.
3. We provided numerous statistics which show empirically how EQ affects various facets of individual and organisational performance.
4. We discussed how personality, when it is a good fit with a job, results in flow and vice versa. Remember the write with your non – dominant hand analogy?
5. We pointed out that personality traits can be both productive and counterproductive and that a cluster of counterproductive behaviours can result in derailers. Derailers are broad and well – established patterns of behaviour that can cause potentially serious problems in the way a person deals with his working environment.
6. We explained how EQ is assessed and gave you an overview of the instrument we used. We ended off the module with a case study which illustrates how our personalities can result in productive or counterproductive outcomes at work.