Capability Matters Because…

Capability talks to who we are as people – what is our intellectual or cognitive capability, what is the capability that resides in our personalities, what is our emotional capability.
This is the differentiator and is often the reason:
Why one engineer gets stuck at middle management and the other rises through the ranks and becomes Manufacturing Director.
Why one Team Leader delivers stellar performance and is promoted, while his colleague delivers below par performance and has to be continuously coached, supported, disciplined by his manager.
Why one Stock Clerk doing a stock count will check information repeatedly to make sure it is correct, while his colleague just wants to "get it over with" as soon as possible.
Why one banking consultant provides clients with a positive, feel good customer experience while her colleague provides clients with a disengaged, disinterested, unpleasant customer experience.
It is often the reason....
Why one senior manager panics and makes serious errors of judgement in a crisis or when under pressure, while his colleague remains cool, calm and collected and able to think rationally in similar circumstances.
Why one marketing manager is vigilant and quick to spot changes in consumer behaviour, while another is complacent and over – confident and misses the shifting tides and winds.
Why one manager makes his team feel valued and is able to garner their respect, while another is disengaged and makes his team feel worthless and disconnected from the organisation.
(We will illustrate the above in some of the modules that follow and in the case studies in Module 9).
Capability has two broad outcomes for organisations which we will discuss in the next section. On the one hand capability will result in what we refer to as "drag, drain and drift"; or on the other hand it will result in "wind in your sails" in an organisation.
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