Key Learning Outcomes

At the end of this module you should:

⦁ Have a working understanding of what we mean by personality and emotional capabilities (EQ) and how it affects individual and organisational performance.
⦁ Be aware of the research and statistics showing just how important EQ is to various aspects of individual and organisational performance.
⦁ Have a basic understanding as to how EQ determine Fit and Flow
⦁ Have a basic insight into how EQ regulates an individual’s behaviour
⦁ Have a basic understanding of what productive and counterproductive behaviours are
⦁ Understand what Derailers are and why they are important

At the end of this module you must be able to answer the following evaluation questions:

1. Define in your own words what personality/emotional capability (EQ) is

2. How is personality/emotional capability assessed?

3. Give some statistics on the role that personality/emotional capability plays in individual job performance

4. Explain why EQ is a strong determinant of individual performance. Give a practical illustration

5. What are productive behaviours and counterproductive behaviours?

6. What are Derailers?

7. What did you learn from the case study entitled “The Perfect Storm”