Recap on Module 4

In the previous module we took an in – depth look at the one of key legs of Capability – EQ – or personality and emotional capabilities. We shared research information which highlights the critical role it plays in things such as staff turnover, customer loyalty, productivity, sales and more. We provided many illustrations of how EQ “overrides” Competencies, how it determines a candidate's fit with a job, regulates behaviour, is either a force for “drag, drain and drift” or “wind in your sails”, can produce derailers and can be productive and counterproductive. We explained how it is assessed, we gave an overview of the assessment tool we use and gave numerous illustrations of EQ in action.

In this module we will take a deep dive into Cognitive Capability.